Support

Help Center

Find answers to common questions or get in touch with our dedicated support team. We're here to help!

helpHow do I create a store on Karak Shop?

To create a store, sign up for a Karak Shop account, navigate to your dashboard, and click on 'Create Store'. Fill in your business details, and submit for verification. Once approved, you can start listing products.

helpWhat are the fees for selling on Karak Shop?

Karak Shop charges a small commission fee on successful sales. The exact percentage depends on the product category. There are no upfront listing fees.

helpHow can I contact customer support?

You can reach our support team via email at dckarak.kp@gmail.com, or through WhatsApp at 0927-210825. Our support hours are Monday to Friday, 9 AM to 5 PM.

helpWhat should I do if I forget my password?

Click on the 'Forgot Password' link on the login page. Enter your registered email address, and we will send you a secure link to reset your password.

helpHow does the dispute resolution process work?

If you have an issue with an order, you can open a dispute from your dashboard. Our moderation team will review the evidence from both the buyer and seller and make a fair determination within 3-5 business days.

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